SHIPPING WITHIN THE UNITED STATES
We currently ship to addresses within the United States only. Orders with a delivery address outside the U.S. will not be processed.
SHIPPING COSTS
We offer free standard shipping on all U.S. orders—no minimum purchase required.
Note: While we cover shipping costs for purchases, refunds for unwanted items may exclude the original shipping cost incurred, if applicable. Please contact us if you would like further clarification.
See our full Refunds and Returns Policy.
PROCESSING TIME
Orders are typically processed within 2–5 business days.
DELIVERY TIME
Estimated delivery time is 5–20 business days after shipment. If your order has not arrived within 45 business days, please contact us to request a replacement or refund.
MULTIPLE ITEMS
If your order includes multiple items, they may be shipped separately and delivered on different dates
INTERNATIONAL FULFILLMENT & CUSTOMS
We work with a fulfillment partner that operates both U.S. and international warehouses to ship products directly to customers across the United States.
Some products may ship from international warehouses through our fulfillment partner. While this rarely affects delivery, certain shipments may be subject to customs inspections or import duties upon entry into the U.S. These charges, if incurred, are the responsibility of the customer.
By placing an order, you acknowledge that one or more items may ship internationally and that delays outside our control (e.g., customs processing) may occasionally occur.
TRACKING INFORMATION
You will receive an email with tracking details once your order has shipped. Some free shipping methods may have limited tracking capabilities. Please allow up to 5 business days after shipment for tracking details to become available. If you have not received tracking within this time, please contact us.
QUESTIONS?
If you have any questions about your shipment, please contact us via our Contact Us page or email support@aureaspa.com. We’re here to help.
Aurea Spa LLC
141 Allen Toussaint Blvd, #1064
New Orleans, LA 70124
