Effective Date: June 9, 2025
Last Updated Date: June 19, 2025
At Aurea Spa LLC (“we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website or make a purchase. We aim to be transparent and responsible in all data practices and comply with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and others.
1. Information We Collect
We collect personal and technical information in the following ways:
Information you provide:
- Name, email address, phone number, billing and shipping addresses
- Order and payment details
- Reviews, comments, or messages submitted through our site
Information collected automatically:
- Device and browser type
- IP address and location
- Pages viewed and on-site activity
- Cookies and similar technologies (see Section 5)
2. How We Use Your Information
We use your information to:
- Process and ship your orders
- Communicate with you about purchases, support, and promotions
- Improve our website functionality and user experience
- Prevent fraud or abuse of our services
- Fulfill legal, tax, and regulatory obligations
- Personalize content and advertising
Legal Basis for Processing
For users in the European Economic Area (EEA), United Kingdom, and other applicable regions, we process your personal data based on the following legal grounds:
- Consent – for activities like sending marketing communications or using non-essential cookies
- Contractual necessity – to process and deliver your orders
- Legal obligations – to comply with tax, accounting, and fraud prevention laws
- Legitimate interests – to improve our services, support customers, and enhance the security and performance of our website, provided these interests are not overridden by your rights
3. Third-Party Services & Fulfillment
We partner with Sellvia for order fulfillment, shipping, and some payment-related operations. Your personal data is securely shared with them as needed to complete transactions. You can view their privacy practices here: Sellvia Privacy Policy.
After adding items to your cart and entering your shipping details on our site, you’ll be redirected to a secure payment page hosted by our fulfillment partner, Sellvia, to enter your payment information and complete your purchase. All transactions are processed by trusted, PCI-compliant payment providers through Sellvia’s encrypted platform. Neither Aurea Spa nor Sellvia stores your full payment details. Your information is protected with industry-standard encryption and handled solely by the payment processor.
We also rely on other third-party providers for essential business services:
- Payment Processors: Stripe (including Link), PayPal, Google Pay, Klarna, Afterpay, Affirm
- Marketing & Communication: Mailgun, Mailchimp (future use)
- Shipping & Logistics: Couriers, carriers, and postal services
- Customer Support: Tidio or similar live chat tools (future use)
- Media Hosting: Vimeo (embedded videos may collect view-related data)
These partners only access the information needed to perform their specific functions and are contractually obligated to follow data protection standards. We encourage you to review their privacy policies as well.
4. Advertising & Analytics
We use services like Google Ads, Meta Ads (Facebook/Instagram), and Google Analytics to better understand user behavior, measure performance, and serve relevant ads.
These platforms may use cookies, pixels, or tracking technologies. Your use of our site implies consent to such use under their policies:
You can manage your preferences or opt out of personalized ads at:
5. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Keep you logged in and remember your preferences
- Analyze website usage and traffic
- Improve shopping experience and site performance
- Deliver personalized ads
We use different categories of cookies on our website, including:
- Necessary cookies – essential for site functionality and security
- Analytics cookies – to understand site usage and improve performance
- Marketing cookies – to deliver personalized advertisements and track their effectiveness
We use the Complianz platform to manage cookie consent and ensure compliance with privacy regulations. When you first visit our site, a cookie banner will appear allowing you to accept or reject different categories of cookies. You can update your preferences at any time using the “Manage Consent” link available on the website.
For more detailed information about the cookies we use and how we use them, please refer to our Cookie Policy. You can also manage or disable cookies via your browser settings, though doing so may affect certain website features.
6. Data Retention & Your Rights
We retain personal data as long as needed to:
- Fulfill your orders and provide customer service
- Maintain internal analytics and business records in accordance with applicable laws
- Meet legal, tax, and fraud prevention obligations
You have the right to request:
- Access to your personal data
- Corrections to inaccurate information
- Deletion of your data (unless retention is legally required)
- Withdrawal of consent (where applicable)
To make a request, email us at: support@aureaspa.com
7. Legal Rights (GDPR, CCPA, and Others)
If you reside in the EU, UK, or California, you may have additional rights:
- Right to access and correct your data
- Right to request deletion or restrict processing
- Right to object to marketing
- Right to data portability
- Right not to be subject to automated decision-making (where applicable)
We will honor all valid requests in accordance with applicable privacy regulations.
8. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from minors. If we become aware that we have collected such information, we will delete it promptly.
9. Business Entity and Contact Information
Aurea Spa LLC is a limited liability company registered in Louisiana. This Privacy Policy applies solely to Aurea Spa LLC and does not cover third-party websites or services linked from our site.
If you have questions, concerns, or privacy-related requests, please contact us at:
Aurea Spa LLC
141 Allen Toussaint Blvd, #1064
New Orleans, LA 70124
Email: support@aureaspa.com
Phone: (888) 922-2224
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Significant changes will be communicated via email or website notification.
