Do you ship internationally?
No. We currently ship to U.S. addresses only. Orders with a delivery address outside the United States will not be processed.
How much do you charge for shipping?
We offer free standard shipping on all U.S. orders—no minimum purchase required.
Note: While shipping is included in your purchase price, actual shipping costs are incurred by Aurea Spa, LLC. In the case of unwanted returns, the shipping cost may be deducted from your refund.
Will I be charged any customs or duties fees?
Some of our items are shipped from international warehouses. While rare, your package may be subject to customs inspections or import duties upon entering the U.S. Any such fees are the responsibility of the customer.
When will you ship my order?
Orders are typically processed within 2–5 business days. You’ll receive an email with tracking details once your order ships.
How long will my order take to arrive?
Estimated delivery time is 5–20 business days after shipment. If your order has not arrived within 45 business days, please contact us to request a replacement or refund.
Can I cancel my order?
Yes — orders may be canceled or changed within 12 hours of placing your order. Please email us at support@aureaspa.com or use our Contact Us form.
Note: Once your order has been processed for packaging or shipment, it cannot be canceled.
What is your refund and return policy?
If your item arrives damaged, incorrect, or is not delivered within the delivery window, we’ll provide a full refund or replacement.If you change your mind, you may return the unused item at your expense, and original shipping costs incurred by Aurea Spa LLC may be deducted from your refund.
Note: Please do not send your purchase back to us unless we authorize the return. We will provide return instructions once your request is approved.
See our Refunds & Returns page for full details.
Do you provide tracking information?
Yes. You’ll receive tracking information once your order has shipped. Please allow up to 5 business days for tracking details to become available. Some free shipping methods may offer limited tracking.
Sales Tax
We collect sales tax in states where we have a legal obligation to do so. The final amount will be displayed at checkout if applicable.
Good news: If we haven’t crossed the sales tax threshold in your state, you may not be charged any sales tax on your order — enjoy the additional savings while it lasts!
Is checkout secure?
Yes — after adding items to your cart and entering your shipping details on our site, you’ll be redirected to a secure payment page hosted by our fulfillment partner, Sellvia, to enter your payment information and complete your purchase. All transactions are processed by trusted, PCI-compliant payment providers through Sellvia’s encrypted platform.
Neither Auréa Spa nor Sellvia stores your full payment details. Your information is protected with industry-standard encryption and handled solely by the payment processor.
Do you offer financing or payment plan options?
Yes! We’ve partnered with trusted third-party providers — including Affirm, Afterpay, and Klarna — to offer flexible financing options on select items.
If financing is available for the item(s) in your cart, you’ll see it as an option during checkout, right on the payment page.
Please note: Availability depends on the product selected, your location, and the provider’s approval process.
Have questions about financing? Feel free to contact us — we’re happy to help.
