We want your shopping experience to be as smooth as possible. If you have questions about orders, shipping, or returns, you’ll find quick answers below.
We offer free shipping to over 200 countries worldwide.
*Some exceptions may apply.
No — the price you see is the price you pay. You won’t be charged any additional fees at checkout.
In-stock items typically ship within 3 business days.
Most orders arrive within 5–20 business days after dispatch. Delivery times may vary depending on your location and carrier delays.
Yes. You’ll receive tracking details within 3–5 business days of your order being processed.
Note: Tracking may not be available for some free shipping options. If you have concerns, feel free to contact us at support@aureaspa.com.
Yes — you can change or cancel your order within 12 hours of purchase. Just contact us at support@aureaspa.com.
We want you to love every purchase. If something doesn’t meet your expectations, we’re here to help.
See our Refunds & Returns page for full details.
